At Jonas Office, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below.

1. Eligibility for Refunds

We accept returns for items that are:

• Unused and in their original condition
• In the original packaging, with all tags and labels attached

To initiate a return, please contact us within 30 days of receiving your order.

2. Non-Refundable Items

The following items are non-refundable:

• Clearance or sale items
• Personalized or custom-made products
• Gift cards

3. Return Process

To initiate a return:

1. Email us at [email protected] with your order number and the reason for the return.
2. We will provide you with a return authorization and instructions on how to return your item.
3. Pack the item securely in its original packaging and include the return authorization.
4. Note only cod will be accepted

4. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service , as we cannot guarantee that we will receive your returned item.

5. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and specify the desired item in your return request.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at [email protected].